Processing
Knowledge Base 
Search the Knowledge Base for

Here you can search and view our site Knowledge Base.
To find a specific article, use KB-article number format (ex. KB-1)

Article number: Article number: kb-40
Q. When I try to publish my site, it tells me my username and password are wrong

A. Most likely, your domain has not propagated. In this case, you must use your IP address until this is complete.

If you still get this error, then you must be entering the wrong address. If you can log into your control panel, you can change your password from your control panel:

http://[domain-name]/cpanel or
http://(IP-ADDRESS]/cpanel

Click Account Management, then Change Password

If you cannot log into your control panel open a trouble ticket to request your password to be reset to the original one.
This page has been viewed 1274 times

Other questions in this category Other questions in this category
1. I cant send email (viewed 4020 times)
2. What exactly is space and bandwidth/data transfer? (viewed 3825 times)
3. Backup Data (viewed 3729 times)
4. What is SSL (viewed 3528 times)
5. What transfer type should I choose? (viewed 1567 times)
6. How do I retrieve my email? (viewed 1540 times)
7. Where can I get free ftp software? (viewed 1454 times)
8. Do you offer auto responders? (viewed 1442 times)
9. What is Virtual Hosting (viewed 1438 times)
10. My site is getting really big I think I need a dedicated server can you help? (viewed 1438 times)

Return to Search

PhP Upgrades Completed
01-16-2018
All servers have been updated to include Php 5.5.x Thru Php 7.0 If you require a specific php version other than what is assigned to your all Wordpress installations will need to update permissions and or database passwords in some rare cases of very old wordpress installs you will need to reinstall wordpress entirely. Wordpress plugins must be updated and or deactivated if they will not function with this version of php.
Wordpress
02-13-2013
All Clients using wordpress just a reminder it is critical that you check your wordpress software and all plugins associated with it and update them as needed for the security of your website. If you are using wordpress software please check your installation at once for updates.